{"ok":true,"count":89,"items":[{"id":87,"slug":"do-you-automatically-submit-claims-to-insurance","question":"Do you automatically submit claims to insurance?","answer":"The reference material doesn't include an FAQ titled \"Will it double-submit claims my PMS already sends?\" or the other FAQ entries you listed, so I can't answer from those. What it does say is that claim submission is part of the Insurance Suite at $399.99/month or the Claims Intelligence add-on at $299.99/month. Those tools submit electronic 837D claims, track status through 277CA, repair denials with AI, and post EOBs. Claims are drafted for your staff to review and submit, so nothing is sent to payers automatically. Automatic claim batching at end of the day is also an option. For details on verification and the claims workflow, see https://intake.dental/auto-insurance-verification","sources":[{"url":"https://intake.dental/ask/will-it-double-submit-claims-my-pms-already-sends","route":"/ask/will-it-double-submit-claims-my-pms-already-sends","title":"Will it double-submit claims my PMS already sends?"},{"url":"https://intake.dental/ask/does-this-replace-my-clearinghouse","route":"/ask/does-this-replace-my-clearinghouse","title":"Does this replace my clearinghouse?"},{"url":"https://intake.dental/ask/where-does-the-data-come-from","route":"/ask/where-does-the-data-come-from","title":"Where does the data come from?"}],"scope":"product","ask_count":1,"published_at":"2026-10-26T16:53:14.23+00:00","updated_at":"2026-10-26T16:53:14.23+00:00","canonical_url":"https://intake.dental/ask/do-you-automatically-submit-claims-to-insurance"},{"id":91,"slug":"what-does-practice-autopilot-cost-per-month","question":"What does Practice Autopilot cost per month?","answer":"Practice Autopilot is $999.99 per month for one location. It bundles the AI Voice Receptionist, AI Clinical Notes, Voice Perio Charting, digital patient forms, PMS integration, the Insurance Suite, and patient payments and memberships, with no contracts and a 30-day money-back guarantee. For groups, Practice Autopilot: Multi-Office covers up to 3 offices at $2,499.99 per month. Pricing for additional offices is on the pricing page, where a live calculator will quote your exact count.\n\nhttps://intake.dental/pricing","sources":[{"url":"https://intake.dental/ask/how-does-multi-office-pricing-work","route":"/ask/how-does-multi-office-pricing-work","title":"How does multi-office pricing work?"},{"url":"https://intake.dental/ask/how-is-pricing-structured-for-a-group","route":"/ask/how-is-pricing-structured-for-a-group","title":"How is pricing structured for a group?"},{"url":"https://intake.dental/pricing","route":"/pricing","title":"Plans and Pricing — Bundles"}],"scope":"product","ask_count":1,"published_at":"2026-10-26T16:52:16.557+00:00","updated_at":"2026-10-26T16:52:16.557+00:00","canonical_url":"https://intake.dental/ask/what-does-practice-autopilot-cost-per-month"},{"id":92,"slug":"what-happens-if-a-caller-to-the-ai-receptionist-needs-to-speak-with-a-real-perso","question":"What happens if a caller to the AI receptionist needs to speak with a real person?","answer":"Based on the published answers, if a caller needs a human, the AI warm-transfers the call to your front desk during office hours. After hours, it takes a structured message and makes a callback commitment instead. In both cases your staff receives the full transcript and context, so the caller doesn't have to start over. The AI receptionist is included in Practice Autopilot, and you can learn more about how it works on the AI features page.\n\nhttps://intake.dental/ai","sources":[{"url":"https://intake.dental/ask/what-happens-when-a-caller-needs-a-human","route":"/ask/what-happens-when-a-caller-needs-a-human","title":"What happens when a caller needs a human?"},{"url":"https://intake.dental/ask/do-patients-get-a-call-or-just-a-text","route":"/ask/do-patients-get-a-call-or-just-a-text","title":"Do patients get a call, or just a text?"},{"url":"https://intake.dental/ask/what-is-an-ai-dental-receptionist","route":"/ask/what-is-an-ai-dental-receptionist","title":"What is an AI dental receptionist?"}],"scope":"product","ask_count":1,"published_at":"2026-10-26T16:52:03.902+00:00","updated_at":"2026-10-26T16:52:03.902+00:00","canonical_url":"https://intake.dental/ask/what-happens-if-a-caller-to-the-ai-receptionist-needs-to-speak-with-a-real-perso"},{"id":93,"slug":"how-do-you-verify-a-patients-insurance-before-the-appointment","question":"How do you verify a patient's insurance before the appointment?","answer":"Verification runs automatically 48 hours before every appointment on your schedule, so no one has to trigger it manually. It works in three tiers. First, an instant electronic eligibility check runs against every major dental payer, covering PPO, HMO and Medicaid. If that check doesn't return clean data, an AI voice agent calls the payer's hotline, works through the phone menu, and retrieves the missing benefits, including nights and weekends. Edge cases go to an intelligent troubleshooter, and anything that still needs a person is flagged for review instead of failing silently. Returned benefits such as annual maximum, remaining benefits, deductible, coverage percentages and frequency limits are written back to your PMS, so you see them in a morning huddle dashboard before patients arrive. Insurance Verification is a $199.99/month add-on.\n\nhttps://intake.dental/auto-insurance-verification","sources":[{"url":"https://intake.dental/auto-insurance-verification","route":"/auto-insurance-verification","title":"Insurance Verification"},{"url":"https://intake.dental/ask/how-does-the-three-tier-verification-actually-work","route":"/ask/how-does-the-three-tier-verification-actually-work","title":"How does the three-tier verification actually work?"},{"url":"https://intake.dental/ask/what-does-a-patient-see-on-a-claimed-directory-listing","route":"/ask/what-does-a-patient-see-on-a-claimed-directory-listing","title":"What does a patient see on a claimed directory listing?"}],"scope":"product","ask_count":1,"published_at":"2026-10-26T16:51:41.718+00:00","updated_at":"2026-10-26T16:51:41.718+00:00","canonical_url":"https://intake.dental/ask/how-do-you-verify-a-patients-insurance-before-the-appointment"},{"id":85,"slug":"how-does-the-ai-receptionist-handle-spanish-speaking-callers-after-hours","question":"How does the AI receptionist handle Spanish-speaking callers after hours?","answer":"The AI Voice Receptionist answers calls 24/7, including after hours, weekends, lunch breaks and overflow, and it converses in 29+ languages with natural, human-like conversation. So Spanish-speaking callers can be handled in Spanish after hours, and it can answer practice FAQs such as hours, insurance and directions, triage dental emergencies, and book appointments directly into your PMS calendar. The reference material does not describe a specific handoff process for callers who need a human, so I can't confirm how that escalation works in detail. For the full capability overview, see the AI page.\n\nhttps://intake.dental/ai","sources":[{"url":"https://intake.dental/ask/what-happens-when-a-caller-needs-a-human","route":"/ask/what-happens-when-a-caller-needs-a-human","title":"What happens when a caller needs a human?"},{"url":"https://intake.dental/ask/will-the-ai-receptionist-actually-book-into-my-schedule","route":"/ask/will-the-ai-receptionist-actually-book-into-my-schedule","title":"Will the AI receptionist actually book into my schedule?"},{"url":"https://intake.dental/ask/what-is-an-ai-dental-receptionist","route":"/ask/what-is-an-ai-dental-receptionist","title":"What is an AI dental receptionist?"}],"scope":"product","ask_count":2,"published_at":"2026-10-26T16:51:11.837+00:00","updated_at":"2026-10-26T16:51:11.837+00:00","canonical_url":"https://intake.dental/ask/how-does-the-ai-receptionist-handle-spanish-speaking-callers-after-hours"},{"id":84,"slug":"what-does-a-patient-see-on-a-claimed-directory-listing","question":"What does a patient see on a claimed directory listing?","answer":"A claimed listing shows the practice's name, specialty, address, phone and website, plus an online check-in form: a new patient can complete their paperwork from the listing before they arrive, and the practice receives it as a signed PDF. Allergies, medications and insurance arrive already filled in.","sources":[{"url":"https://intake.dental/dentists","route":"/dentists","title":"Dentist Directory"}],"scope":"directory","ask_count":0,"published_at":"2026-10-25T18:21:12.6+00:00","updated_at":"2026-10-25T18:21:12.600153+00:00","canonical_url":"https://intake.dental/ask/what-does-a-patient-see-on-a-claimed-directory-listing"},{"id":83,"slug":"how-do-i-correct-or-remove-my-practices-directory-listing","question":"How do I correct or remove my practice's directory listing?","answer":"Claim the listing first — once verified you can edit the practice details yourself. If you would rather the listing not appear at all, request removal from the listing page or email support@intake.dental; removal requests are handled by a person. The directory starts from the public NPI registry, so an unclaimed listing shows only the registry's public information.","sources":[{"url":"https://intake.dental/dentists","route":"/dentists","title":"Dentist Directory"}],"scope":"directory","ask_count":0,"published_at":"2026-10-25T18:21:12.161+00:00","updated_at":"2026-10-25T18:21:12.165574+00:00","canonical_url":"https://intake.dental/ask/how-do-i-correct-or-remove-my-practices-directory-listing"},{"id":82,"slug":"how-is-a-directory-listing-verified","question":"How is a directory listing verified?","answer":"Ownership is confirmed through your practice's email domain or by NPI confirmation. If a claim cannot be verified automatically, a person reviews it within one business day. Verified listings are the ones the directory shows as claimed, and only enriched or claimed listings are indexed by search engines.","sources":[{"url":"https://intake.dental/dentists","route":"/dentists","title":"Dentist Directory"}],"scope":"directory","ask_count":0,"published_at":"2026-10-25T18:21:11.649+00:00","updated_at":"2026-10-25T18:21:11.668879+00:00","canonical_url":"https://intake.dental/ask/how-is-a-directory-listing-verified"},{"id":81,"slug":"is-claiming-a-directory-listing-free","question":"Is claiming a directory listing free?","answer":"Yes. Claiming a listing in the Intake.Dental dentist directory is free, with no credit card and nothing that expires. The tools it unlocks — an online new-patient check-in form that lands in your inbox as a signed PDF, a printable QR poster, and secure HIPAA-compliant team messaging — are free to any dental office whether or not it ever becomes a customer.","sources":[{"url":"https://intake.dental/dentists","route":"/dentists","title":"Dentist Directory"}],"scope":"directory","ask_count":0,"published_at":"2026-10-25T18:21:11.233+00:00","updated_at":"2026-10-25T18:21:11.233609+00:00","canonical_url":"https://intake.dental/ask/is-claiming-a-directory-listing-free"},{"id":80,"slug":"how-do-i-claim-my-practice-listing-on-intake-dental","question":"How do I claim my practice listing on Intake.Dental?","answer":"Claiming is free, takes a couple of minutes and needs no credit card. Find your practice in the directory at https://intake.dental/dentists and choose to claim the listing. Ownership is verified through your practice's email domain or NPI confirmation; anything that cannot be verified automatically is reviewed by a person within one business day. Claiming unlocks a working online check-in form for new patients, a printable QR poster for the front desk, and free secure team messaging.","sources":[{"url":"https://intake.dental/dentists","route":"/dentists","title":"Dentist Directory"}],"scope":"directory","ask_count":0,"published_at":"2026-10-25T18:21:10.791+00:00","updated_at":"2026-10-25T18:21:10.791713+00:00","canonical_url":"https://intake.dental/ask/how-do-i-claim-my-practice-listing-on-intake-dental"},{"id":79,"slug":"do-patients-get-a-call-or-just-a-text","question":"Do patients get a call, or just a text?","answer":"A call, from the same AI receptionist that answers your phones — it apologises, offers specific alternatives, and rebooks during the conversation. Everyone also receives a practice-branded email confirming the outcome. If you would rather not call, a text-and-email-only sweep is available instead.","sources":[{"url":"https://intake.dental/ai-rescheduling","route":"/ai-rescheduling","title":"Reschedule"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:10.241+00:00","updated_at":"2026-10-25T18:21:10.242235+00:00","canonical_url":"https://intake.dental/ask/do-patients-get-a-call-or-just-a-text"},{"id":78,"slug":"where-do-patients-get-moved-to","question":"Where do patients get moved to?","answer":"By default the next open slot with the same provider, so continuity of care is kept. You can also let it take the earliest available appointment across the practice when getting people seen sooner matters more.","sources":[{"url":"https://intake.dental/ai-rescheduling","route":"/ai-rescheduling","title":"Reschedule"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:09.744+00:00","updated_at":"2026-10-25T18:21:09.748848+00:00","canonical_url":"https://intake.dental/ask/where-do-patients-get-moved-to"},{"id":77,"slug":"can-it-handle-the-whole-office-being-closed","question":"Can it handle the whole office being closed?","answer":"Yes. Choose the date and set the scope to the whole day, and every provider's column is included in one pass. That is the snow-day case it was built for.","sources":[{"url":"https://intake.dental/ai-rescheduling","route":"/ai-rescheduling","title":"Reschedule"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:09.261+00:00","updated_at":"2026-10-25T18:21:09.262171+00:00","canonical_url":"https://intake.dental/ask/can-it-handle-the-whole-office-being-closed"},{"id":76,"slug":"does-it-move-patients-without-asking-me","question":"Does it move patients without asking me?","answer":"No. You choose who is out and the scope, review every appointment it found, and write the message patients receive. Nothing is sent until you approve it.","sources":[{"url":"https://intake.dental/ai-rescheduling","route":"/ai-rescheduling","title":"Reschedule"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:08.789+00:00","updated_at":"2026-10-25T18:21:08.794873+00:00","canonical_url":"https://intake.dental/ask/does-it-move-patients-without-asking-me"},{"id":75,"slug":"does-requesting-cost-anything-or-commit-me-to-anything","question":"Does requesting cost anything or commit me to anything?","answer":"No. It's a request, not a sign-up. There's no payment, no trial and no obligation.","sources":[{"url":"https://intake.dental/curve-dental-integration","route":"/curve-dental-integration","title":"Curve Integration"}],"scope":"integrations","ask_count":0,"published_at":"2026-10-25T18:21:08.31+00:00","updated_at":"2026-10-25T18:21:08.315812+00:00","canonical_url":"https://intake.dental/ask/does-requesting-cost-anything-or-commit-me-to-anything"},{"id":74,"slug":"what-happens-to-my-information","question":"What happens to my information?","answer":"If you tick the box, we share your practice name, your name, email and phone with Curve Dental so they can see your practice wants the integration. If you don't, your request stays with us and only counts toward the total. Either way, we email you once when it's live, and nothing else.","sources":[{"url":"https://intake.dental/curve-dental-integration","route":"/curve-dental-integration","title":"Curve Integration"}],"scope":"integrations","ask_count":0,"published_at":"2026-10-25T18:21:07.846+00:00","updated_at":"2026-10-25T18:21:07.846363+00:00","canonical_url":"https://intake.dental/ask/what-happens-to-my-information"},{"id":73,"slug":"why-do-you-need-curve-to-agree","question":"Why do you need Curve to agree?","answer":"A direct integration reads and writes your schedule and charts through Curve's own systems, which takes Curve's cooperation. Curve decides what to build based on what its practices ask for, so requests from Curve offices are what move it.","sources":[{"url":"https://intake.dental/curve-dental-integration","route":"/curve-dental-integration","title":"Curve Integration"}],"scope":"integrations","ask_count":0,"published_at":"2026-10-25T18:21:07.351+00:00","updated_at":"2026-10-25T18:21:07.358904+00:00","canonical_url":"https://intake.dental/ask/why-do-you-need-curve-to-agree"},{"id":72,"slug":"what-happens-with-an-emergency-call","question":"What happens with an emergency call?","answer":"Urgent calls are routed by your rules — to an on-call number, to a specific person, or straight through — rather than being handled by the AI. Escalation is something you configure, not something you hope for.","sources":[{"url":"https://intake.dental/ai-dental-receptionist","route":"/ai-dental-receptionist","title":"Ai Dental Receptionist"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:06.909+00:00","updated_at":"2026-10-25T18:21:06.919141+00:00","canonical_url":"https://intake.dental/ask/what-happens-with-an-emergency-call"},{"id":71,"slug":"can-it-actually-book-into-my-pms-or-just-take-a-message","question":"Can it actually book into my PMS, or just take a message?","answer":"It books. Openings are read from your live schedule and the appointment is written back into your practice management software, which is the difference between an AI receptionist and an answering service. What each system supports varies, so the integration pages spell it out per PMS.","sources":[{"url":"https://intake.dental/ai-dental-receptionist","route":"/ai-dental-receptionist","title":"Ai Dental Receptionist"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:06.462+00:00","updated_at":"2026-10-25T18:21:06.462742+00:00","canonical_url":"https://intake.dental/ask/can-it-actually-book-into-my-pms-or-just-take-a-message"},{"id":70,"slug":"will-patients-know-it-is-not-a-person","question":"Will patients know it is not a person?","answer":"Most callers understand quickly that they are talking to an automated assistant, and we do not pretend otherwise — it identifies itself as your practice's assistant. What matters to a patient at 9pm is that the phone was answered and the appointment got booked, rather than a voicemail nobody will hear until Monday.","sources":[{"url":"https://intake.dental/ai-dental-receptionist","route":"/ai-dental-receptionist","title":"Ai Dental Receptionist"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:05.999+00:00","updated_at":"2026-10-25T18:21:06.000474+00:00","canonical_url":"https://intake.dental/ask/will-patients-know-it-is-not-a-person"},{"id":69,"slug":"what-is-an-ai-dental-receptionist","question":"What is an AI dental receptionist?","answer":"Software that answers your practice phone and holds a real conversation with the caller: it can answer questions about your office, look at your live schedule, book or move an appointment in your practice management software, and route the call to a person when it should. It is not a phone tree and not a voicemail service — the caller talks normally and gets an answer.","sources":[{"url":"https://intake.dental/ai-dental-receptionist","route":"/ai-dental-receptionist","title":"Ai Dental Receptionist"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:05.561+00:00","updated_at":"2026-10-25T18:21:05.560989+00:00","canonical_url":"https://intake.dental/ask/what-is-an-ai-dental-receptionist"},{"id":68,"slug":"can-i-embed-the-intake-form-on-wordpress","question":"Can I embed the intake form on WordPress?","answer":"Yes. It is a standard iframe embed, so WordPress, Squarespace, Wix, Webflow or a hand-built site all work. The patient stays on your domain the whole time.","sources":[{"url":"https://intake.dental/dental-marketing","route":"/dental-marketing","title":"Dental Marketing"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:05.118+00:00","updated_at":"2026-10-25T18:21:05.118661+00:00","canonical_url":"https://intake.dental/ask/can-i-embed-the-intake-form-on-wordpress"},{"id":67,"slug":"will-the-tracking-snippet-slow-down-or-break-my-website","question":"Will the tracking snippet slow down or break my website?","answer":"It is four lines and loads asynchronously, so it does not block rendering. It runs on your domain and writes a first-party cookie, which is also why it keeps working where third-party pixels have stopped.","sources":[{"url":"https://intake.dental/dental-marketing","route":"/dental-marketing","title":"Dental Marketing"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:04.708+00:00","updated_at":"2026-10-25T18:21:04.708835+00:00","canonical_url":"https://intake.dental/ask/will-the-tracking-snippet-slow-down-or-break-my-website"},{"id":66,"slug":"how-is-this-different-from-the-marketing-agency-we-already-use","question":"How is this different from the marketing agency we already use?","answer":"An agency buys and manages the ads; most cannot see past the form fill because they have no access to your practice management system. We are on the other end of that gap. We can tell you which campaigns produced completed treatment. The two work well together, and plenty of practices keep their agency and use this to hold it to a number.","sources":[{"url":"https://intake.dental/dental-marketing","route":"/dental-marketing","title":"Dental Marketing"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:04.305+00:00","updated_at":"2026-10-25T18:21:04.305277+00:00","canonical_url":"https://intake.dental/ask/how-is-this-different-from-the-marketing-agency-we-already-use"},{"id":65,"slug":"do-i-have-to-be-a-customer-to-claim-my-directory-listing","question":"Do I have to be a customer to claim my directory listing?","answer":"No. The directory is free to claim and the followed link applies to any claimed listing. We would rather have accurate information about your practice than gate it.","sources":[{"url":"https://intake.dental/dental-marketing","route":"/dental-marketing","title":"Dental Marketing"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:03.824+00:00","updated_at":"2026-10-25T18:21:03.824551+00:00","canonical_url":"https://intake.dental/ask/do-i-have-to-be-a-customer-to-claim-my-directory-listing"},{"id":64,"slug":"does-it-work-with-my-practice-management-software","question":"Does it work with my practice management software?","answer":"It works with Open Dental and Dentrix Ascend, and with other supported systems through our integration layer. Questions are phrased the same way whichever one you use.","sources":[{"url":"https://intake.dental/ai-practice-assistant","route":"/ai-practice-assistant","title":"Ai Practice Assistant"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:03.39+00:00","updated_at":"2026-10-25T18:21:03.392922+00:00","canonical_url":"https://intake.dental/ask/does-it-work-with-my-practice-management-software"},{"id":63,"slug":"can-it-make-up-a-number","question":"Can it make up a number?","answer":"The figures on screen are computed before the model ever sees them and rendered from structured results, not from the model's prose. If a metric can't be computed, you're told that instead of being given a confident guess.","sources":[{"url":"https://intake.dental/ai-practice-assistant","route":"/ai-practice-assistant","title":"Ai Practice Assistant"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:02.879+00:00","updated_at":"2026-10-25T18:21:02.880421+00:00","canonical_url":"https://intake.dental/ask/can-it-make-up-a-number"},{"id":62,"slug":"which-ai-model-powers-it","question":"Which AI model powers it?","answer":"A leading large language model handles the language: understanding the question and explaining the result. It does not calculate your numbers; those come from our metric layer, which is why the answers reconcile with your reports.","sources":[{"url":"https://intake.dental/ai-practice-assistant","route":"/ai-practice-assistant","title":"Ai Practice Assistant"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:02.388+00:00","updated_at":"2026-10-25T18:21:02.388429+00:00","canonical_url":"https://intake.dental/ask/which-ai-model-powers-it"},{"id":61,"slug":"what-is-an-ai-chat-for-a-dental-office-exactly","question":"What is an AI chat for a dental office, exactly?","answer":"It's a chat box in your dashboard that answers questions about your own practice. Instead of building a report, you ask (\"how did we do last month?\", \"what's our case acceptance?\") and it queries your practice data and answers in plain language, with the underlying figures shown as cards and tables you can read at a glance. Any answer downloads as a one-page PDF, with every figure recalculated as the report is built.","sources":[{"url":"https://intake.dental/ai-practice-assistant","route":"/ai-practice-assistant","title":"Ai Practice Assistant"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:01.92+00:00","updated_at":"2026-10-25T18:21:01.920116+00:00","canonical_url":"https://intake.dental/ask/what-is-an-ai-chat-for-a-dental-office-exactly"},{"id":60,"slug":"how-does-the-ai-write-pre-authorization-narratives-and-appeals","question":"How does the AI write pre-authorization narratives and appeals?","answer":"From the chart. It reads the clinical notes, perio measurements, radiograph records, and history attached to the patient, drafts the narrative against the specific code or denial reason, and cites which chart entries it used. For pre-authorizations it also lists what the payer will still want that the chart does not contain, so the gap is visible before submission rather than after a denial. In Recommend mode a person reads it before it goes anywhere.","sources":[{"url":"https://intake.dental/rcm","route":"/rcm","title":"Rcm"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:01.499+00:00","updated_at":"2026-10-25T18:21:01.499656+00:00","canonical_url":"https://intake.dental/ask/how-does-the-ai-write-pre-authorization-narratives-and-appeals"},{"id":59,"slug":"what-does-simulate-mode-actually-do","question":"What does Simulate mode actually do?","answer":"On the surfaces that support it (eligibility, claim attachments, radiographs, recall, no-shows, treatment acceptance) Simulate makes the decision and logs it without acting, so you can compare the log against what your team did before switching to Auto. Submission and appeals are explicit switches instead: the appeal can draft the letter only, or draft and transmit the corrected claim.","sources":[{"url":"https://intake.dental/rcm","route":"/rcm","title":"Rcm"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:01.023+00:00","updated_at":"2026-10-25T18:21:01.024124+00:00","canonical_url":"https://intake.dental/ask/what-does-simulate-mode-actually-do"},{"id":58,"slug":"will-it-double-submit-claims-my-pms-already-sends","question":"Will it double-submit claims my PMS already sends?","answer":"No. Claim submission and electronic pre-authorizations are Off by default for every practice, and turning either on requires the office to confirm that the PMS or previous clearinghouse has stopped sending, payers deny a claim they receive from two senders as a duplicate. Until then the pipeline still builds and scores claims and drafts narratives; it just does not transmit.","sources":[{"url":"https://intake.dental/rcm","route":"/rcm","title":"Rcm"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:00.552+00:00","updated_at":"2026-10-25T18:21:00.552943+00:00","canonical_url":"https://intake.dental/ask/will-it-double-submit-claims-my-pms-already-sends"},{"id":57,"slug":"does-this-replace-my-clearinghouse","question":"Does this replace my clearinghouse?","answer":"For the claims it handles, yes. Claims, predeterminations, status inquiries, and remittances all move on the platform's own clearinghouse connection, and the acknowledgments and remittances are matched back to each claim automatically. You do not need a separate clearinghouse login to find out where a claim is. If you keep submitting some claims from the PMS, leave submission Off for those and the tracking and posting stages still work on what comes back.","sources":[{"url":"https://intake.dental/rcm","route":"/rcm","title":"Rcm"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:21:00.141+00:00","updated_at":"2026-10-25T18:21:00.142458+00:00","canonical_url":"https://intake.dental/ask/does-this-replace-my-clearinghouse"},{"id":56,"slug":"do-the-negotiation-letters-send-themselves","question":"Do the negotiation letters send themselves?","answer":"No. The AI drafts each letter from your own reimbursement evidence, and you review it before it goes anywhere. From there, a tracker follows the full cycle: draft, sent, countered, accepted, and the measured lift once a renegotiated fee takes effect.","sources":[{"url":"https://intake.dental/claims-intelligence","route":"/claims-intelligence","title":"Claims Intelligence"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:59.682+00:00","updated_at":"2026-10-25T18:20:59.683047+00:00","canonical_url":"https://intake.dental/ask/do-the-negotiation-letters-send-themselves"},{"id":55,"slug":"how-does-the-ppo-fee-analysis-work","question":"How does the PPO fee analysis work?","answer":"It learns billed vs. allowed amounts per procedure code, per payer, from your remittances and PMS ledger. When a payer's allowed amount on a code sits below your best contract for that same code, it gets flagged as a negotiation candidate, with the dollar evidence attached.","sources":[{"url":"https://intake.dental/claims-intelligence","route":"/claims-intelligence","title":"Claims Intelligence"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:59.18+00:00","updated_at":"2026-10-25T18:20:59.18039+00:00","canonical_url":"https://intake.dental/ask/how-does-the-ppo-fee-analysis-work"},{"id":54,"slug":"what-does-the-payer-performance-analysis-show","question":"What does the payer performance analysis show?","answer":"For every payer you bill: denial rate, collection ratio, and the top denial reasons. All computed from your own claims. You see which payers deny most, which pay slowest relative to what they're billed, and exactly which denial reasons keep recurring.","sources":[{"url":"https://intake.dental/claims-intelligence","route":"/claims-intelligence","title":"Claims Intelligence"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:58.669+00:00","updated_at":"2026-10-25T18:20:58.67294+00:00","canonical_url":"https://intake.dental/ask/what-does-the-payer-performance-analysis-show"},{"id":53,"slug":"where-does-the-data-come-from","question":"Where does the data come from?","answer":"From your own practice: the claims you've submitted, the remittances payers have sent back, and your PMS ledger. Claims Intelligence doesn't use industry benchmarks or estimates. Every denial rate, collection ratio, and allowed amount is computed from your real claims history.","sources":[{"url":"https://intake.dental/claims-intelligence","route":"/claims-intelligence","title":"Claims Intelligence"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:58.186+00:00","updated_at":"2026-10-25T18:20:58.186598+00:00","canonical_url":"https://intake.dental/ask/where-does-the-data-come-from"},{"id":52,"slug":"why-should-my-practice-offer-online-second-opinions","question":"Why should my practice offer online second opinions?","answer":"Because the patients asking for them are the highest-intent patients on the internet: they already have a diagnosis and a price, and they are deciding where to spend it. A structured second-opinion channel captures cases that would otherwise go to whichever competitor answered first.","sources":[{"url":"https://intake.dental/online-second-opinion","route":"/online-second-opinion","title":"Online Second Opinion"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:57.768+00:00","updated_at":"2026-10-25T18:20:57.768265+00:00","canonical_url":"https://intake.dental/ask/why-should-my-practice-offer-online-second-opinions"},{"id":51,"slug":"is-an-online-second-opinion-covered-by-insurance","question":"Is an online second opinion covered by insurance?","answer":"Sometimes. Asynchronous teledentistry can be billed under codes like D9995 and D9996, but payer coverage varies widely. Practices typically collect a self-pay fee at submission so the service never depends on claim approval.","sources":[{"url":"https://intake.dental/online-second-opinion","route":"/online-second-opinion","title":"Online Second Opinion"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:57.317+00:00","updated_at":"2026-10-25T18:20:57.318899+00:00","canonical_url":"https://intake.dental/ask/is-an-online-second-opinion-covered-by-insurance"},{"id":50,"slug":"how-much-does-an-online-dental-second-opinion-cost","question":"How much does an online dental second opinion cost?","answer":"Most practices charge between $35 and $95 for an asynchronous review, and many credit the fee toward treatment if the patient books. That keeps the opinion accessible for patients while making the dentist's time billable.","sources":[{"url":"https://intake.dental/online-second-opinion","route":"/online-second-opinion","title":"Online Second Opinion"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:56.881+00:00","updated_at":"2026-10-25T18:20:56.882155+00:00","canonical_url":"https://intake.dental/ask/how-much-does-an-online-dental-second-opinion-cost"},{"id":49,"slug":"can-a-dentist-really-give-a-second-opinion-online","question":"Can a dentist really give a second opinion online?","answer":"Yes. A licensed dentist can review photos, radiographs, and an existing treatment plan asynchronously and provide a written clinical opinion, subject to their state's teledentistry rules. It does not replace an in-person exam. It tells the patient whether the proposed plan is reasonable and what questions to ask next.","sources":[{"url":"https://intake.dental/online-second-opinion","route":"/online-second-opinion","title":"Online Second Opinion"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:56.352+00:00","updated_at":"2026-10-25T18:20:56.352814+00:00","canonical_url":"https://intake.dental/ask/can-a-dentist-really-give-a-second-opinion-online"},{"id":48,"slug":"what-does-white-glove-onboarding-cover","question":"What does white-glove onboarding cover?","answer":"A dedicated specialist handles the whole setup with your team: connecting your PMS, porting or forwarding phone and fax numbers, building your forms, training the AI receptionist on your office's policies, and walking your staff through every workflow. You go live with everything configured, not a to-do list.","sources":[{"url":"https://intake.dental/ai-dental-office","route":"/ai-dental-office","title":"Ai Dental Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:55.869+00:00","updated_at":"2026-10-25T18:20:55.875466+00:00","canonical_url":"https://intake.dental/ask/what-does-white-glove-onboarding-cover"},{"id":47,"slug":"do-i-have-to-switch-practice-management-systems","question":"Do I have to switch practice management systems?","answer":"No. AI Dental Office works with your existing PMS: direct API sync for Open Dental, and Dentrix Ascend, a certified data bridge for 60+ systems including Dentrix and Eaglesoft, and formatted PDF delivery everywhere else. A full practice management system is included whenever you're ready to consolidate, but it's never required.","sources":[{"url":"https://intake.dental/ai-dental-office","route":"/ai-dental-office","title":"Ai Dental Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:55.42+00:00","updated_at":"2026-10-25T18:20:55.420069+00:00","canonical_url":"https://intake.dental/ask/do-i-have-to-switch-practice-management-systems"},{"id":46,"slug":"how-much-does-it-save-versus-buying-add-ons-separately","question":"How much does it save versus buying add-ons separately?","answer":"Assembling the same capabilities à la carte (Digital Forms, Complete Automation, the full Insurance Suite with Claims Intelligence, Payments, Front Desk AI with the VoIP phone system, Voice Perio Charting, Digital Fax, Virtual Consultations and 10 call-tracking numbers at $9.99 each) comes to $1,779.82/month. AI Dental Office is $1,499.99/month, saving about $280 every month with nothing left to add.","sources":[{"url":"https://intake.dental/ai-dental-office","route":"/ai-dental-office","title":"Ai Dental Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:55.005+00:00","updated_at":"2026-10-25T18:20:55.007748+00:00","canonical_url":"https://intake.dental/ask/how-much-does-it-save-versus-buying-add-ons-separately"},{"id":45,"slug":"what-exactly-does-ai-dental-office-include","question":"What exactly does AI Dental Office include?","answer":"Everything on the Intake Dental pricing page: the Practice Autopilot bundle (digital forms, PMS integration, AI clinical notes, unlimited insurance verification, patient payments, Front Desk AI with the AI voice receptionist, voice perio charting, digital fax), the full practice management system, Virtual Consultations, and Claims Intelligence, plus 10 call-tracking numbers, priority support, and white-glove onboarding, which aren't sold separately.","sources":[{"url":"https://intake.dental/ai-dental-office","route":"/ai-dental-office","title":"Ai Dental Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:54.491+00:00","updated_at":"2026-10-25T18:20:54.491096+00:00","canonical_url":"https://intake.dental/ask/what-exactly-does-ai-dental-office-include"},{"id":44,"slug":"how-granular-does-the-marketing-attribution-really-get","question":"How granular does the marketing attribution really get?","answer":"Down to the collected dollar. Each ad click is followed to the website visit, the form or call, the patient record, and the completed treatment revenue, then credited across first-touch, last-touch, linear, time-decay, and position-based models. You see cost per patient and lifetime value per channel, not cost per click.","sources":[{"url":"https://intake.dental/ai-front-office","route":"/ai-front-office","title":"Ai Front Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:54.011+00:00","updated_at":"2026-10-25T18:20:54.011515+00:00","canonical_url":"https://intake.dental/ask/how-granular-does-the-marketing-attribution-really-get"},{"id":43,"slug":"what-happens-when-a-caller-needs-a-human","question":"What happens when a caller needs a human?","answer":"The AI warm-transfers to your front desk during office hours, and after hours it takes a structured message with a callback commitment. Either way your staff receives the full transcript and context, so nobody restarts the conversation from zero.","sources":[{"url":"https://intake.dental/ai-front-office","route":"/ai-front-office","title":"Ai Front Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:53.57+00:00","updated_at":"2026-10-25T18:20:53.572196+00:00","canonical_url":"https://intake.dental/ask/what-happens-when-a-caller-needs-a-human"},{"id":42,"slug":"will-the-ai-receptionist-actually-book-into-my-schedule","question":"Will the AI receptionist actually book into my schedule?","answer":"Yes. It reads your live schedule and books real openings, and it respects per-provider rules, including which providers may run two columns and which never double-book. It reschedules, cancels, and logs every call with a transcript, summary, and outcome against the patient record.","sources":[{"url":"https://intake.dental/ai-front-office","route":"/ai-front-office","title":"Ai Front Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:53.074+00:00","updated_at":"2026-10-25T18:20:53.074783+00:00","canonical_url":"https://intake.dental/ask/will-the-ai-receptionist-actually-book-into-my-schedule"},{"id":41,"slug":"do-i-have-to-replace-my-practice-management-system","question":"Do I have to replace my practice management system?","answer":"No. The platform connects to the PMS you already run (Dentrix, Open Dental, Eaglesoft, Dentrix Ascend, and more) with two-way sync. Your PMS remains the system of record, every write-back is an opt-in toggle you control, and there is no migration and no downtime.","sources":[{"url":"https://intake.dental/ai-front-office","route":"/ai-front-office","title":"Ai Front Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:52.562+00:00","updated_at":"2026-10-25T18:20:52.570286+00:00","canonical_url":"https://intake.dental/ask/do-i-have-to-replace-my-practice-management-system"},{"id":40,"slug":"does-this-work-if-i-use-paper-intake-forms-or-a-different-intake-product","question":"Does this work if I use paper intake forms or a different intake product?","answer":"Auto-countersigning is built into Intake Dental's digital intake flow. If you scan paper intakes in, you can still apply the doctor's e-signature via the review queue, but you lose the device/IP audit trail from the patient side. If you use a different intake product, we can export signed PDFs to your PMS, but you won't get the timestamp or tamper-evident hash unless the intake lives in our system end-to-end.","sources":[{"url":"https://intake.dental/health-history-signatures","route":"/health-history-signatures","title":"Health History Signatures"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:52.061+00:00","updated_at":"2026-10-25T18:20:52.068712+00:00","canonical_url":"https://intake.dental/ask/does-this-work-if-i-use-paper-intake-forms-or-a-different-intake-product"},{"id":39,"slug":"is-this-the-same-as-a-wet-ink-signature-from-a-legal-standpoint","question":"Is this the same as a wet-ink signature from a legal standpoint?","answer":"Under the federal ESIGN Act and UETA (adopted by 49 states), an electronic signature has the same legal effect as a wet-ink signature as long as the signer intended to sign and the signature is reliably associated with the record. Our e-signature flow meets both tests: intent is captured on the one-tap approval, and the signature is cryptographically bound to the document. Some state dental boards have specific record-retention rules; we comply with the strictest one by default.","sources":[{"url":"https://intake.dental/health-history-signatures","route":"/health-history-signatures","title":"Health History Signatures"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:51.532+00:00","updated_at":"2026-10-25T18:20:51.538972+00:00","canonical_url":"https://intake.dental/ask/is-this-the-same-as-a-wet-ink-signature-from-a-legal-standpoint"},{"id":38,"slug":"what-does-the-auto-applied-e-signature-actually-look-like-on-the-pdf","question":"What does the auto-applied e-signature actually look like on the PDF?","answer":"It appears as the doctor's visual signature (drawn or uploaded during setup) plus a printed name, license number, date, and time, in the signature block reserved for the provider. Underneath the visible signature is a cryptographic hash that links it to the exact document bytes, so the signature can't be lifted and reapplied to a different form.","sources":[{"url":"https://intake.dental/health-history-signatures","route":"/health-history-signatures","title":"Health History Signatures"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:51.112+00:00","updated_at":"2026-10-25T18:20:51.112219+00:00","canonical_url":"https://intake.dental/ask/what-does-the-auto-applied-e-signature-actually-look-like-on-the-pdf"},{"id":37,"slug":"is-a-doctors-signature-on-a-health-history-legally-required-in-every-state","question":"Is a doctor's signature on a health history legally required in every state?","answer":"No state has a blanket statute that reads 'dentists must sign health-history forms.' What exists instead is a mix of state dental-board administrative rules (Michigan is the clearest example), CDA-style professional guidelines (California), and malpractice-carrier contract language (Texas, Florida, New York, and many others) that collectively treat the signature as standard of care. The practical advice is to sign every one.","sources":[{"url":"https://intake.dental/health-history-signatures","route":"/health-history-signatures","title":"Health History Signatures"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:50.57+00:00","updated_at":"2026-10-25T18:20:50.570636+00:00","canonical_url":"https://intake.dental/ask/is-a-doctors-signature-on-a-health-history-legally-required-in-every-state"},{"id":36,"slug":"how-does-multi-office-pricing-work","question":"How does multi-office pricing work?","answer":"Practice Autopilot runs at up to 3 offices for $2,499.99/mo flat: roughly $833 per office and $499.98/mo less than three separate subscriptions. It includes the unified multi-office dashboard, cross-office patient lookup, and combined schedule, with no per-provider fees.","sources":[{"url":"https://intake.dental/multi-office","route":"/multi-office","title":"Multi Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:50.074+00:00","updated_at":"2026-10-25T18:20:50.075258+00:00","canonical_url":"https://intake.dental/ask/how-does-multi-office-pricing-work"},{"id":35,"slug":"do-all-my-offices-have-to-use-the-same-pms","question":"Do all my offices have to use the same PMS?","answer":"No. Each office keeps its own practice management system: Intake.Dental supports 60+ with bidirectional sync and no per-integration fees, so you can mix Dentrix, Open Dental, cloud PMS, and more across locations.","sources":[{"url":"https://intake.dental/multi-office","route":"/multi-office","title":"Multi Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:49.681+00:00","updated_at":"2026-10-25T18:20:49.681165+00:00","canonical_url":"https://intake.dental/ask/do-all-my-offices-have-to-use-the-same-pms"},{"id":34,"slug":"can-a-patient-be-seen-at-more-than-one-location","question":"Can a patient be seen at more than one location?","answer":"Yes. Cross-office patient lookup lets any location find a patient's forms, appointments, and history, so patients can be seen wherever is convenient without re-registering.","sources":[{"url":"https://intake.dental/multi-office","route":"/multi-office","title":"Multi Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:49.198+00:00","updated_at":"2026-10-25T18:20:49.204848+00:00","canonical_url":"https://intake.dental/ask/can-a-patient-be-seen-at-more-than-one-location"},{"id":33,"slug":"how-many-offices-can-i-run-on-one-account","question":"How many offices can I run on one account?","answer":"Practice Autopilot Multi-Office covers up to 3 locations for one flat $2,499.99/mo. From the fourth office you move to DSO pricing, which is billed per office and steps down at 4, 10, 25 and 50 offices, twelve offices works out to $8,949.90/mo, about $745.83 each. Each office connects on its own PMS and rolls into the same dashboard, and adding or closing an office is prorated automatically.","sources":[{"url":"https://intake.dental/multi-office","route":"/multi-office","title":"Multi Office"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:48.759+00:00","updated_at":"2026-10-25T18:20:48.759736+00:00","canonical_url":"https://intake.dental/ask/how-many-offices-can-i-run-on-one-account"},{"id":32,"slug":"how-is-pricing-structured-for-a-group","question":"How is pricing structured for a group?","answer":"Practice Autopilot runs at up to 3 offices for $2,499.99/mo flat (about $833 per office. From the fourth office you move to DSO pricing, billed per office, with each band at its own rate: $749.99 for offices 4–9, $649.99 for 10–24, $549.99 for 25–49, and $449.99 from 50. Twelve offices comes to $8,949.90/mo, about $745.83 each. AI Dental Office) every plan and every add-on, is available at the same office counts on its own ladder. Your total always rises when you add an office and your per-office price always falls. There are no per-provider fees, adding or closing an office is prorated automatically, and the live calculator on our pricing page will quote your exact count.","sources":[{"url":"https://intake.dental/for-dso","route":"/for-dso","title":"For Dso"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:48.307+00:00","updated_at":"2026-10-25T18:20:48.307485+00:00","canonical_url":"https://intake.dental/ask/how-is-pricing-structured-for-a-group"},{"id":31,"slug":"how-is-revenue-cycle-management-handled-across-locations","question":"How is revenue-cycle management handled across locations?","answer":"The full insurance workflow (3-tier eligibility, 837D claims, 277CA acknowledgments, denial repair, and EOB posting) runs at every office, and each location's claims and denials are worked in that office. Collections and A/R then roll up to the group so you can see where money is stuck across the network at a glance.","sources":[{"url":"https://intake.dental/for-dso","route":"/for-dso","title":"For Dso"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:47.881+00:00","updated_at":"2026-10-25T18:20:47.881049+00:00","canonical_url":"https://intake.dental/ask/how-is-revenue-cycle-management-handled-across-locations"},{"id":30,"slug":"can-our-offices-run-different-practice-management-systems","question":"Can our offices run different practice management systems?","answer":"Yes. Intake.Dental connects to 60+ PMS with bidirectional sync and no per-integration fees, so you can run Dentrix at one office, Open Dental at another, and a cloud PMS at a third. Acquired practices plug in on their existing system.","sources":[{"url":"https://intake.dental/for-dso","route":"/for-dso","title":"For Dso"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:47.381+00:00","updated_at":"2026-10-25T18:20:47.389415+00:00","canonical_url":"https://intake.dental/ask/can-our-offices-run-different-practice-management-systems"},{"id":29,"slug":"how-do-kpis-roll-up-across-multiple-offices","question":"How do KPIs roll up across multiple offices?","answer":"Every location's data (production, collections, collection rate, A/R, new patients, no-show rate) is normalized into one model and shown side by side. You can view the whole group, compare offices against each other, and drill into a single location or provider without switching accounts.","sources":[{"url":"https://intake.dental/for-dso","route":"/for-dso","title":"For Dso"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:46.975+00:00","updated_at":"2026-10-25T18:20:46.975977+00:00","canonical_url":"https://intake.dental/ask/how-do-kpis-roll-up-across-multiple-offices"},{"id":28,"slug":"does-it-write-back-to-my-practice-management-system","question":"Does it write back to my practice management system?","answer":"Yes. Completed intake writes back to 60+ PMS with no per-integration fees, so nobody on your team re-keys a translated form by hand. Patients who carry an Intake.Dental Passport can check in with no form at all.","sources":[{"url":"https://intake.dental/international-patient-forms","route":"/international-patient-forms","title":"International Forms"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:46.46+00:00","updated_at":"2026-10-25T18:20:46.460829+00:00","canonical_url":"https://intake.dental/ask/does-it-write-back-to-my-practice-management-system"},{"id":27,"slug":"is-it-real-medical-history-logic-or-just-word-for-word-translation","question":"Is it real medical-history logic or just word-for-word translation?","answer":"Real logic. The forms are conditional. They branch on the patient's answers to ask the right follow-up questions about medications, conditions, allergies, and history. Translation sits on top of a proper intake flow, so you get a complete history, not a shallow word-swap.","sources":[{"url":"https://intake.dental/international-patient-forms","route":"/international-patient-forms","title":"International Forms"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:46.006+00:00","updated_at":"2026-10-25T18:20:46.00797+00:00","canonical_url":"https://intake.dental/ask/is-it-real-medical-history-logic-or-just-word-for-word-translation"},{"id":26,"slug":"do-i-get-the-patients-answers-in-english","question":"Do I get the patient's answers in English?","answer":"Yes. However the patient answers, your team sees clean, structured English in the dashboard and PMS. There's no separate translated document to decipher. The translation runs both directions automatically.","sources":[{"url":"https://intake.dental/international-patient-forms","route":"/international-patient-forms","title":"International Forms"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:45.607+00:00","updated_at":"2026-10-25T18:20:45.607199+00:00","canonical_url":"https://intake.dental/ask/do-i-get-the-patients-answers-in-english"},{"id":25,"slug":"how-many-languages-are-supported","question":"How many languages are supported?","answer":"Up to 29, including Spanish, Mandarin Chinese, Arabic, Portuguese, French, Vietnamese, Korean, Tagalog, and more. Patients complete intake in their own language and your team reads it in English.","sources":[{"url":"https://intake.dental/international-patient-forms","route":"/international-patient-forms","title":"International Forms"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:45.146+00:00","updated_at":"2026-10-25T18:20:45.150427+00:00","canonical_url":"https://intake.dental/ask/how-many-languages-are-supported"},{"id":24,"slug":"what-if-my-dentist-isnt-on-intake-dental","question":"What if my dentist isn't on Intake.Dental?","answer":"You can still use the passport to send your records to them. It packages your history, imaging, medications, and allergies into a clean file you can deliver before or during your visit, so any dentist can treat you safely.","sources":[{"url":"https://intake.dental/dental-tourism","route":"/dental-tourism","title":"Dental Tourism"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:44.647+00:00","updated_at":"2026-10-25T18:20:44.648855+00:00","canonical_url":"https://intake.dental/ask/what-if-my-dentist-isnt-on-intake-dental"},{"id":23,"slug":"can-i-use-it-at-a-dentist-in-another-country","question":"Can I use it at a dentist in another country?","answer":"Yes. At any participating practice you can share your passport directly and complete intake in your language. Even at a practice that isn't on Intake.Dental yet, you can deliver a clean copy of your records so your dentist abroad isn't guessing at your history.","sources":[{"url":"https://intake.dental/dental-tourism","route":"/dental-tourism","title":"Dental Tourism"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:44.115+00:00","updated_at":"2026-10-25T18:20:44.116883+00:00","canonical_url":"https://intake.dental/ask/can-i-use-it-at-a-dentist-in-another-country"},{"id":22,"slug":"does-it-cost-anything","question":"Does it cost anything?","answer":"No. Enrolling in the passport and keeping your records is free for patients. You don't need insurance and you're not signing up for a subscription. It's your record to carry for life.","sources":[{"url":"https://intake.dental/dental-tourism","route":"/dental-tourism","title":"Dental Tourism"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:43.189+00:00","updated_at":"2026-10-25T18:20:43.189624+00:00","canonical_url":"https://intake.dental/ask/does-it-cost-anything"},{"id":21,"slug":"what-is-the-intake-dental-passport","question":"What is the Intake.Dental Passport?","answer":"It's a free, patient-owned dental record you carry with you. You enroll once, add your history, x-rays, medications, allergies, insurance, and consents, and then share it (in your language) with any participating practice. Think of it as one identity that follows you across every dentist, at home or abroad.","sources":[{"url":"https://intake.dental/dental-tourism","route":"/dental-tourism","title":"Dental Tourism"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:42.725+00:00","updated_at":"2026-10-25T18:20:42.728839+00:00","canonical_url":"https://intake.dental/ask/what-is-the-intake-dental-passport"},{"id":20,"slug":"how-much-does-the-virtual-consultations-add-on-cost","question":"How much does the Virtual Consultations add-on cost?","answer":"$199.99 per month, with unlimited consultations, a 14-day free trial, and no contracts. It works with any Intake Dental plan, and the consultation fees your patients pay go directly to your practice's bank account. There's no per-consult platform cut.","sources":[{"url":"https://intake.dental/virtual-consultations","route":"/virtual-consultations","title":"Virtual Consultations"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:42.189+00:00","updated_at":"2026-10-25T18:20:42.189961+00:00","canonical_url":"https://intake.dental/ask/how-much-does-the-virtual-consultations-add-on-cost"},{"id":19,"slug":"is-teledentistry-hipaa-compliant","question":"Is teledentistry HIPAA compliant?","answer":"It has to be: patient photos, health history, and clinical questions are protected health information. Intake Dental's virtual consultations run on HIPAA-compliant infrastructure with encryption and a Business Associate Agreement included, so cases never live in personal email or consumer chat apps.","sources":[{"url":"https://intake.dental/virtual-consultations","route":"/virtual-consultations","title":"Virtual Consultations"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:41.601+00:00","updated_at":"2026-10-25T18:20:41.605943+00:00","canonical_url":"https://intake.dental/ask/is-teledentistry-hipaa-compliant"},{"id":18,"slug":"how-much-should-a-dental-practice-charge-for-a-virtual-consultation","question":"How much should a dental practice charge for a virtual consultation?","answer":"You set your own prices per consultation type: many practices charge a small fee like $25 for a quick photo triage and more, such as $150, for a comprehensive video evaluation. Payment is captured when the patient submits the consult, and payouts deposit directly into your practice bank account.","sources":[{"url":"https://intake.dental/virtual-consultations","route":"/virtual-consultations","title":"Virtual Consultations"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:41.105+00:00","updated_at":"2026-10-25T18:20:41.105329+00:00","canonical_url":"https://intake.dental/ask/how-much-should-a-dental-practice-charge-for-a-virtual-consultation"},{"id":17,"slug":"what-is-teledentistry","question":"What is teledentistry?","answer":"Teledentistry is dental care delivered remotely. A dentist evaluating photos, chat messages, or a live video visit instead of seeing the patient in the chair. Practices typically use it for emergency triage, cosmetic and ortho screening, post-op follow-ups, and second opinions, then convert the cases that need hands-on care into booked in-office treatment.","sources":[{"url":"https://intake.dental/virtual-consultations","route":"/virtual-consultations","title":"Virtual Consultations"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:40.595+00:00","updated_at":"2026-10-25T18:20:40.596025+00:00","canonical_url":"https://intake.dental/ask/what-is-teledentistry"},{"id":16,"slug":"what-pms-platforms-do-you-write-back-to","question":"What PMS platforms do you write back to?","answer":"Bidirectional writeback to 60+ practice management platforms: Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Curve Dental, tab32, and more. Benefits appear on the patient's insurance tab before their appointment. Every other PMS still receives benefit summaries as formatted PDFs via email.","sources":[{"url":"https://intake.dental/auto-insurance-verification","route":"/auto-insurance-verification","title":"Insurance"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:40.141+00:00","updated_at":"2026-10-25T18:20:40.141405+00:00","canonical_url":"https://intake.dental/ask/what-pms-platforms-do-you-write-back-to"},{"id":15,"slug":"what-gets-returned","question":"What gets returned?","answer":"Annual maximum, remaining benefits, deductible status, coverage percentages for every CDT code category, frequency limitations, waiting periods, and any payer-specific notes. Writes back to your PMS and appears on the patient chart.","sources":[{"url":"https://intake.dental/auto-insurance-verification","route":"/auto-insurance-verification","title":"Insurance"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:39.681+00:00","updated_at":"2026-10-25T18:20:39.683144+00:00","canonical_url":"https://intake.dental/ask/what-gets-returned"},{"id":14,"slug":"when-does-it-run","question":"When does it run?","answer":"Automatically 48 hours before every appointment on your schedule. You wake up to a morning huddle dashboard showing verified benefits for every patient that day. No manual triggers, no fire drills at the front desk.","sources":[{"url":"https://intake.dental/auto-insurance-verification","route":"/auto-insurance-verification","title":"Insurance"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:39.243+00:00","updated_at":"2026-10-25T18:20:39.243544+00:00","canonical_url":"https://intake.dental/ask/when-does-it-run"},{"id":13,"slug":"how-does-the-three-tier-verification-actually-work","question":"How does the three-tier verification actually work?","answer":"Tier 1 runs an instant real-time electronic eligibility check against every major dental payer. If the payer doesn't respond cleanly or the data is incomplete, Tier 2 dispatches an AI voice agent that calls the payer's hotline, navigates the phone menu, answers the rep's questions, and retrieves the missing benefits. If something edge-case blocks the call, Tier 3 is an intelligent troubleshooter that handles exceptions automatically, retry schedules, payer-specific workarounds, and the few cases that need a human get flagged for review.","sources":[{"url":"https://intake.dental/auto-insurance-verification","route":"/auto-insurance-verification","title":"Insurance"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:38.326+00:00","updated_at":"2026-10-25T18:20:38.32691+00:00","canonical_url":"https://intake.dental/ask/how-does-the-three-tier-verification-actually-work"},{"id":12,"slug":"is-patient-data-sent-to-external-ai-providers","question":"Is patient data sent to external AI providers?","answer":"PHI is encrypted at the field level with AES-256-GCM before it ever leaves your practice. All AI processing happens inside HIPAA-eligible infrastructure under a Business Associate Agreement, and the model providers do not use your data to train their models. The note style the AI learns is yours alone: it is a set of your own phrasing preferences stored in your practice's account and applied when drafting — no model is trained on your patients. See the HIPAA compliance page for the full compliance posture.","sources":[{"url":"https://intake.dental/ai-clinical-notes","route":"/ai-clinical-notes","title":"Ai Clinical Notes"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:37.779+00:00","updated_at":"2026-10-25T18:20:37.780386+00:00","canonical_url":"https://intake.dental/ask/is-patient-data-sent-to-external-ai-providers"},{"id":11,"slug":"how-does-the-ai-learn-my-style","question":"How does the AI learn my style?","answer":"The end-of-day learning loop processes every edit you made that day and updates the model of your documentation style. Over weeks, the AI converges on your preferred SOAP structure, terminology, and level of detail. You never have to manually train it, just edit as you normally would.","sources":[{"url":"https://intake.dental/ai-clinical-notes","route":"/ai-clinical-notes","title":"Ai Clinical Notes"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:37.183+00:00","updated_at":"2026-10-25T18:20:37.183636+00:00","canonical_url":"https://intake.dental/ask/how-does-the-ai-learn-my-style"},{"id":10,"slug":"does-this-integrate-with-my-pms","question":"Does this integrate with my PMS?","answer":"Yes. Every PMS. For 60+ major platforms (Dentrix, Eaglesoft, Open Dental, tab32, Curve, and more), notes write back to the patient chart via bidirectional sync and appear within 5 minutes of checkout. Eaglesoft integration supports 400+ custom templates. For every other PMS, completed notes are delivered as formatted PDFs via email so they can be filed alongside the chart.","sources":[{"url":"https://intake.dental/ai-clinical-notes","route":"/ai-clinical-notes","title":"Ai Clinical Notes"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:36.276+00:00","updated_at":"2026-10-25T18:20:36.27975+00:00","canonical_url":"https://intake.dental/ask/does-this-integrate-with-my-pms"},{"id":9,"slug":"how-accurate-are-the-ai-clinical-notes","question":"How accurate are the AI clinical notes?","answer":"We target 90% confidence on structured SOAP notes out of the box, and accuracy improves with every provider edit. Each provider's AI model learns their preferred phrasing, templates, and clinical shorthand, so the notes you need to correct shrink over time. Weekly performance recaps show your accuracy trends.","sources":[{"url":"https://intake.dental/ai-clinical-notes","route":"/ai-clinical-notes","title":"Ai Clinical Notes"}],"scope":"product","ask_count":0,"published_at":"2026-10-25T18:20:35.791+00:00","updated_at":"2026-10-25T18:20:35.791348+00:00","canonical_url":"https://intake.dental/ask/how-accurate-are-the-ai-clinical-notes"},{"id":8,"slug":"what-were-the-2025-enforcement-numbers","question":"What were the 2025 enforcement numbers?","answer":"OCR levied over $6.6 million in fines in 2025 with single penalties ranging from $80,000 to $3,000,000. Phase 3 audits targeted 50+ entities. The most common violations were inadequate risk assessments, ransomware incidents, and weak technical safeguards.","sources":[{"url":"https://intake.dental/hipaa-updates","route":"/hipaa-updates","title":"Hipaa Updates"}],"scope":"compliance","ask_count":0,"published_at":"2026-10-25T18:20:34.874+00:00","updated_at":"2026-10-25T18:20:34.885674+00:00","canonical_url":"https://intake.dental/ask/what-were-the-2025-enforcement-numbers"},{"id":7,"slug":"do-dental-practices-handling-substance-use-records-need-special-compliance","question":"Do dental practices handling substance use records need special compliance?","answer":"Yes. Practices treating patients with SUD histories must align intake forms and data handling with the unified 42 CFR Part 2 / HIPAA protocols by February 2026. Intake.Dental's form templates are already updated.","sources":[{"url":"https://intake.dental/hipaa-updates","route":"/hipaa-updates","title":"Hipaa Updates"}],"scope":"compliance","ask_count":0,"published_at":"2026-10-25T18:20:33.882+00:00","updated_at":"2026-10-25T18:20:33.884097+00:00","canonical_url":"https://intake.dental/ask/do-dental-practices-handling-substance-use-records-need-special-compliance"},{"id":6,"slug":"does-the-encryption-safe-harbor-still-apply","question":"Does the encryption safe harbor still apply?","answer":"Yes. Under 45 CFR § 164.402, properly encrypted PHI may not trigger breach notification if the encryption keys were not compromised. Every Intake.Dental account ships with dual-layer encryption (AES-256-GCM + Glyph Cipher), which strengthens this safe harbor defense significantly.","sources":[{"url":"https://intake.dental/hipaa-updates","route":"/hipaa-updates","title":"Hipaa Updates"}],"scope":"compliance","ask_count":0,"published_at":"2026-10-25T18:20:33.386+00:00","updated_at":"2026-10-25T18:20:33.385991+00:00","canonical_url":"https://intake.dental/ask/does-the-encryption-safe-harbor-still-apply"},{"id":5,"slug":"what-happens-if-we-miss-the-february-2026-deadlines","question":"What happens if we miss the February 2026 deadlines?","answer":"Penalties escalate. The new Security Rule also eliminates the 'addressable' safeguard option, meaning all technical safeguards become mandatory, reducing interpretation flexibility compared to current rules.","sources":[{"url":"https://intake.dental/hipaa-updates","route":"/hipaa-updates","title":"Hipaa Updates"}],"scope":"compliance","ask_count":0,"published_at":"2026-10-25T18:20:32.881+00:00","updated_at":"2026-10-25T18:20:32.88323+00:00","canonical_url":"https://intake.dental/ask/what-happens-if-we-miss-the-february-2026-deadlines"},{"id":4,"slug":"is-your-infrastructure-certified","question":"Is your infrastructure certified?","answer":"We run on AWS infrastructure that is SOC 2 Type II certified. Our database layer (Supabase) is also SOC 2 Type II. Our own application code is designed around HIPAA's Security Rule and audited on an ongoing basis.","sources":[{"url":"https://intake.dental/hipaa-compliance","route":"/hipaa-compliance","title":"Hipaa"}],"scope":"compliance","ask_count":0,"published_at":"2026-10-25T18:20:32.368+00:00","updated_at":"2026-10-25T18:20:32.368846+00:00","canonical_url":"https://intake.dental/ask/is-your-infrastructure-certified"},{"id":3,"slug":"what-happens-if-there-is-a-security-incident","question":"What happens if there is a security incident?","answer":"We notify affected practices within 72 hours of a confirmed security incident with a detailed report and remediation plan. Because every account ships with dual-layer encryption (AES-256-GCM + Glyph Cipher), your records may qualify for the HIPAA Breach Notification Rule's encryption safe harbor exception under 45 CFR § 164.402, but we notify regardless. Transparency over loopholes.","sources":[{"url":"https://intake.dental/hipaa-compliance","route":"/hipaa-compliance","title":"Hipaa"}],"scope":"compliance","ask_count":0,"published_at":"2026-10-25T18:20:31.391+00:00","updated_at":"2026-10-25T18:20:31.396548+00:00","canonical_url":"https://intake.dental/ask/what-happens-if-there-is-a-security-incident"},{"id":2,"slug":"what-encryption-do-you-use-for-phi","question":"What encryption do you use for PHI?","answer":"All Protected Health Information is double-encrypted by default: first at the field level using AES-256-GCM with per-record Data Encryption Keys (DEKs) for forward secrecy, then wrapped in our proprietary Glyph Cipher. A polyglottal layer resistant to future quantum attacks. Both layers are included on every account. Keys use envelope encryption with tenant-isolated derivation.","sources":[{"url":"https://intake.dental/hipaa-compliance","route":"/hipaa-compliance","title":"Hipaa"}],"scope":"compliance","ask_count":0,"published_at":"2026-10-25T18:20:30.47+00:00","updated_at":"2026-10-25T18:20:30.479029+00:00","canonical_url":"https://intake.dental/ask/what-encryption-do-you-use-for-phi"},{"id":1,"slug":"do-you-sign-a-business-associate-agreement","question":"Do you sign a Business Associate Agreement?","answer":"Yes. Every practice that registers on Intake.Dental automatically receives an executed BAA at no additional cost. The BAA covers digital forms, PDF storage, teledentistry, PMS integration, insurance verification, and patient communications. We also maintain parallel BAAs with every sub-processor we use.","sources":[{"url":"https://intake.dental/hipaa-compliance","route":"/hipaa-compliance","title":"Hipaa"}],"scope":"compliance","ask_count":0,"published_at":"2026-10-25T18:20:28.417+00:00","updated_at":"2026-10-25T18:20:28.424993+00:00","canonical_url":"https://intake.dental/ask/do-you-sign-a-business-associate-agreement"}]}